Can I change my postpaid annual plan if I am under contract?
Yes, you can increase your call plan and later decrease it to the original minimum term plan. To do so, please call Pulsar Customer Care at +1-866-379-8723.
Can I send SMS text messages on an Iridium Handset?
Yes, you can send and receive SMS messages.
Can I use my satellite phone around the world?
Yes, you can. The coverage areas of all of the satellite networks differ so it is worthwhile checking the appropriate coverage map:
  • Iridium Coverage Map
  • Inmarsat Coverage Map
  • Thuraya Coverage
  • Globalstar Coverage
  • If you are connected on the Inmarsat network, and using your service outside of US, the cost to call back to US will be the same as when you make a local call from within US. Incoming calls to your Inmarsat phone when traveling outside of the US are free on most handset plans.

    If you are connected to the Iridium satellite network and are using your service outside of US your call rates will be different to those that apply when inside the US.

    Do I have to pair the Iridium GO! with the smart phone every time I switch them on?
    Normally units need to be paired only one time, then the unit will pair automatically the next time. It is always worthwhile to check your WIFI settings to be sure in future uses.
    Does the Iridium GO! have its own microphone and loudspeaker?
    The Iridium GO! has its own loudspeaker, but no microphone.
    Does the Iridium GO! need a SIM?
    Yes, the Iridium GO! need a SIM and subscription to Pulsar Iridium call plans. Check out our unlimited data US number plan at
    How can I configure SOS settings on an Iridium GO!?
    You must configure the SOS button in order for the SOS to send an emergency message to a designated Call Recipient and Message Recipient. Failure to configure the SOS button may result in no message being sent when the SOS button is pressed. This could prevent or delay an emergency response and result in serious injury or death. Using the Settings menu in the Iridium GO! application, you may configure SOS while paired to the Iridium GO! device. Only one SOS emergency contact setting can be stored per Iridium GO! device, so multiple users will all share the same SOS settings. It is important to plan accordingly. The SOS settings will provide the option to use or not use the GEOS service. To support the SOS feature, Iridium has contracted with GEOS Travel Safety Group to provide an emergency response coordination service for your Iridium GO! at no additional charge. Standard airtime charges will apply to SOS mode messages and/or calls to GEOS; a valid Iridium SIM subscription and online registration at is required.
    How can I receive incoming calls when the smart phone is connected to Iridium GO! but the App is not open?
    Iridium GO! device loudspeaker will ring to indicate incoming calls. All you have to do is open the App and then accept the call. The handset icon in the Iridium GO! application status bar will become red, indicating a call is in progress.
    How do I test my Pivotel satellite phone service free of charge?

    For a complete description of how and when to test your satellite phone, Download our free eBook 'Satellite Phone Test Center: All About How To Test Your Satellite Phone'"

    For quick reference, you can also use the following test numbers provided by Iridium and Inmarsat.

  • Iridium test number +1-480-752-5105*
  • Inmarsat test number +870-776-999-999
  • If customers find that their phones are not operational through this process, please call our support line 865.379.8723 to get further assistance.

    How do the smart devices connect to Iridium GO!?
    The smart devices are connected to Iridium GO! via Wi-Fi with a range of approximately 30m (100 feet) depending upon conditions.
    How long does it take to charge the Iridium GO!?
    It takes approximately 4 to 5 hours to charge the Iridium GO! using the included AC Travel or Car Charger.
    How long does the Iridium GO! battery last?
    The Iridium GO!’s standby time is up to 15.5 hours and the talk time is up to 5.5 hours.
    How many devices can be connected to Iridium GO!?
    You can connect up to 5 devices to Iridium GO!, but only one device can use the satellite service at a time.
    Voicemail Setup

    Pulsar provides a voicemail service so you never miss a call. To set up your voicemail call the voicemail access shortcode 121 or +61424212121 from your Iridium phone for the initial set up. Once connected, follow the voice prompt to set up your 4-digit pin, confirm your time zone and record a message if you want.

    You can also save you can also choose to save the voicemail access number in your Iridium phone for easy access. To do this,  select Menu > Voicemail > Voicemail Settings > Number then enter +61424212121 and select save. Calls to voicemail from your Iridium phone are charged at your standard outgoing call rates.

    Once your voicemail is set up you can either access it from your Iridium phone using the +61424212121 or can call your +18882886880from another phone then press the (#) once the message starts and enter your pin code. Call to your voicemail from a landline or mobile phone will incur charges specific to these services.

    What happens if I am on an Iridium GO! satellite call and there is an incoming GSM call?
    When this happens, your satellite call will be disconnected.
    What is included in the Iridium GO! package?
    The package contains the Iridium GO! main unit, battery, universal AC travel charger with 4 international adapters, USB Charging/Data cable, car charger, protective cover, user manual, legal information booklet and GEOS Emergency Services brochure. You can buy the other accessories such as mounting kit and external antenna here.
    What number should I dial for emergency services?
    911 is the emergency services number that is designated for emergency calls from all telephone networks in the United States. If you are traveling overseas and using your phone, you can call the international emergency number 112 wherever there is Iridium coverage available. This international emergency number will also work in the United States using any Pulsar satellite airtime plan.
    Which services on an Iridium GO! can I use in satellite mode?
    With the Iridium GO! you can use your smart phone and smart devices to make and receive calls, send and receive text messages, Apps for email, social media and weather in satellite mode.
    Which smart phone models can be used with the Iridium GO!?
    You can use iPhone, iPod, iPad, Android smart phone and Android tablet with Iridium GO!